{"id":231,"date":"2021-05-03T13:25:21","date_gmt":"2021-05-03T11:25:21","guid":{"rendered":"https:\/\/temporal.meditts.com\/?page_id=231"},"modified":"2026-07-16T22:16:38","modified_gmt":"2026-07-16T20:16:38","slug":"devolucoes-e-trocas","status":"publish","type":"page","link":"https:\/\/temporal.meditts.com\/pt\/devolucoes-e-trocas\/","title":{"rendered":"Devolu\u00e7\u00f5es"},"content":{"rendered":"<div data-elementor-type=\"wp-page\" data-elementor-id=\"231\" class=\"elementor elementor-231\" data-elementor-post-type=\"page\">\n\t\t\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-9035458 elementor-section-full_width elementor-section-height-min-height elementor-section-height-default elementor-section-items-middle\" data-id=\"9035458\" data-element_type=\"section\" data-e-type=\"section\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;,&quot;shape_divider_bottom&quot;:&quot;curve&quot;}\">\n\t\t\t\t\t\t\t<div class=\"elementor-background-overlay\"><\/div>\n\t\t\t\t\t\t<div class=\"elementor-shape elementor-shape-bottom\" aria-hidden=\"true\" data-negative=\"false\">\n\t\t\t<svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" viewbox=\"0 0 1000 100\" preserveaspectratio=\"none\">\n    <path class=\"elementor-shape-fill\" d=\"M1000,4.3V0H0v4.3C0.9,23.1,126.7,99.2,500,100S1000,22.7,1000,4.3z\"\/>\n<\/svg>\t\t<\/div>\n\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-4d7a769\" data-id=\"4d7a769\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<section class=\"elementor-section elementor-inner-section elementor-element elementor-element-9c79c94 elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"9c79c94\" data-element_type=\"section\" data-e-type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-inner-column elementor-element elementor-element-c60be9f\" data-id=\"c60be9f\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-ff316b2 elementor-widget elementor-widget-text-editor\" data-id=\"ff316b2\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p class=\"tituloPagina parrafoCero\">Pol\u00edtica de devoluciones<\/p>\n<p class=\"subtituloPagina parrafoCero\">Transparencia 100%<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-6168ef2 elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"6168ef2\" data-element_type=\"section\" data-e-type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-218a015\" data-id=\"218a015\" data-element_type=\"column\" data-e-type=\"column\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-8ad849b elementor-widget elementor-widget-text-editor\" data-id=\"8ad849b\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p><strong>Caso necessite devolver seu pedido, os passos ser\u00e3o:<\/strong><\/p><ul><li>Envie um email para\u00a0<a href=\"mailto:info@meditts-backup.grupoenfoca.com\">info@meditts-backup.grupoenfoca.com<\/a>\u00a0indicando os seus dados, o n\u00famero da encomenda, o(s) produto(s) a devolver e o motivo da devolu\u00e7\u00e3o.<\/li><li>Contactar a trav\u00e9s del tel\u00e9fono\u00a0(0034) 965 437 276 y\/o (0034 686 136 854), para solicitar la devoluci\u00f3n (deber\u00e1 facilitar los mismos datos).<\/li><\/ul><p><strong>Os casos em que uma devolu\u00e7\u00e3o pode ser processada s\u00e3o os seguintes:<\/strong><\/p><p><strong>1. Devolu\u00e7\u00e3o por decis\u00e3o do cliente (desist\u00eancia):<\/strong><\/p><p>Caso a devolu\u00e7\u00e3o n\u00e3o esteja relacionada com a exist\u00eancia de defeito ou erro no(s) produto(s) enviado(s), de acordo com a legisla\u00e7\u00e3o em vigor, a MEDITTS aceitar\u00e1 devolu\u00e7\u00f5es dos seus clientes consumidores finais sem que estes tenham de indicar o motivo, no prazo de 14 dias. dias corridos a partir da data de recep\u00e7\u00e3o da encomenda na morada de entrega indicada pelo cliente, desde que o produto, por raz\u00f5es de protec\u00e7\u00e3o da sa\u00fade, seja devolvido nas mesmas condi\u00e7\u00f5es em que foi enviado e n\u00e3o tenha sido aberto, aberto e\/ou selado parcialmente consumido ap\u00f3s o parto.<\/p><p>En el supuesto anterior, Ud. deber\u00e1 contactar con MEDITTS a trav\u00e9s de los canales indicados anteriormente, quien se encargar\u00e1 de tramitar la recogida del\/los producto\/s. Ser\u00e1 la empresa de transporte, la que proceder\u00e1 a recoger el\/los producto\/s devuelto\/s en el domicilio del cliente.<\/p><p>A devolu\u00e7\u00e3o do valor da mercadoria ser\u00e1 efetuada assim que a MEDITTS verifique o perfeito estado da mercadoria no seu armaz\u00e9m. O valor ou custos da devolu\u00e7\u00e3o n\u00e3o ser\u00e3o reembolsados ao cliente. O pagamento do valor (menos custos de devolu\u00e7\u00e3o) ser\u00e1 efetuado no prazo de 14 dias corridos a partir da data em que a mercadoria foi devolvida e recebida.<\/p><p><strong>2. Produtos danificados<\/strong><\/p><p>Caso a devolu\u00e7\u00e3o ou troca se deva ao facto de o produto estar danificado ou partido devido ao transporte, o cliente dever\u00e1 contactar imediatamente a MEDITTS e o mais tardar 24 horas ap\u00f3s a recep\u00e7\u00e3o do mesmo, para processar a substitui\u00e7\u00e3o\/pagamento dos produtos. O cliente n\u00e3o tem que pagar custos de devolu\u00e7\u00e3o.<\/p><p><strong>3. Produtos errados<\/strong><\/p><p>En el caso de que la devoluci\u00f3n se deba a que el\/los producto\/s recibido\/s no concide\/n con lo solicitado, se puede cursar una devoluci\u00f3n dentro de los 7 d\u00edas naturales\u00a0desde la fecha de recepci\u00f3n del pedido en la direcci\u00f3n de entrega indicada por el cliente. No obstante, el cliente debe contactar lo antes posible con MEDITTS para poder tramitar el env\u00edo del producto correcto. El cliente no tiene que abonar gastos de devoluci\u00f3n.<\/p><p><strong>4. Produtos defeituosos<\/strong><\/p><p>No caso de produtos defeituosos, o cliente dever\u00e1 contactar a MEDITTS com a maior brevidade poss\u00edvel e o mais tardar 7 dias de calend\u00e1rio a contar da data de recep\u00e7\u00e3o da encomenda para proceder \u00e0 substitui\u00e7\u00e3o, redu\u00e7\u00e3o de pre\u00e7o ou resolu\u00e7\u00e3o do contrato. O cliente n\u00e3o tem que pagar custos de devolu\u00e7\u00e3o.<\/p><p><strong>Como o dinheiro \u00e9 devolvido?<\/strong><\/p><p><a name=\"_GoBack\"><\/a>O reembolso do valor ser\u00e1 efetuado atrav\u00e9s do mesmo meio de pagamento utilizado pelo cliente (cart\u00e3o de cr\u00e9dito ou PayPal), assim que chegar \u00e0s nossas instala\u00e7\u00f5es. Caso os produtos n\u00e3o sejam devolvidos nas condi\u00e7\u00f5es indicadas, reservamo-nos o direito de n\u00e3o reembolsar o valor.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<\/div>","protected":false},"excerpt":{"rendered":"<p>Pol\u00edtica de devoluciones Transparencia 100% Si usted necesita efectuar una devoluci\u00f3n de su pedido los pasos ser\u00e1n: Enviar un correo electr\u00f3nico a\u00a0info@meditts-backup.grupoenfoca.com\u00a0indicando sus datos, el n\u00famero de pedido, el producto\/s a devolver y el motivo de la devoluci\u00f3n. Contactar a trav\u00e9s del tel\u00e9fono\u00a0(0034) 965 437 276 y\/o (0034 686 136 854), para solicitar la devoluci\u00f3n [&hellip;]<\/p>","protected":false},"author":1,"featured_media":1438,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"page-full-width.php","meta":{"_acf_changed":false,"footnotes":""},"class_list":["post-231","page","type-page","status-publish","has-post-thumbnail","hentry"],"acf":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v28.0 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>Cambios y devoluciones Meditts: condiciones y plazos<\/title>\n<meta name=\"description\" content=\"Consulta c\u00f3mo solicitar cambios o devoluciones en Meditts, qu\u00e9 condiciones se aplican, plazos disponibles y c\u00f3mo resolver incidencias de compra online.\" \/>\n<meta name=\"robots\" content=\"noindex, nofollow\" \/>\n<meta property=\"og:locale\" content=\"pt_PT\" \/>\n<meta property=\"og:type\" 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